Digital Forms Developer

Forms · Kitchener, Ontario
Department Forms
Employment Type Full-Time

Digital Forms Developer

Remote - Kitchener, ON


Encircle is leading the $2 trillion dollar property and casualty insurance industry out of the dark ages of pen and paper processes, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals around the world to process claims faster.  We’re a remote-first company with a collaboration hub located in the heart of downtown Kitchener. We’re looking to add new members to our all-star team as we continue to grow and scale!


About the Role

As a member of the Customer Enablement Team, the Digital Forms Developer plays a critical role in helping our customers run their business.  The insurance industry is a heavily regulated environment that requires a considerable amount of documentation to minimize risk and justify work. This role is focused on building paper based forms into fillable digital documents using our proprietary forms engine.  In this position your output allows customers to accelerate their onboarding process and drive product adoption which in turn contributes directly to the company’s revenue growth.


What You’ll be Doing:

  • Liaise with Customers and Internal Stakeholders to interpret, suggest improvements, convert and deploy existing Word/PDF or other document types into fillable PDF documents that reside in the Encircle platform 
  • Prioritize and manage requests for digital documents that flow into the ticket tracking system 
  • Create tasks needed to schedule the building of the digital documents by reviewing, organizing and sizing the work effort
  • Successfully build, test and deploy the digital forms to the customers account based on a weekly schedule of deliverables 
  • Make changes or improvements to existing digital documents as requested 
  • Seek clarification from a wide range of contributors including the Customer, Customer Success Manager, Sales, Customer Support and Product Management
  • Identify recurring issues, recommend potential solutions and best practices for the  future development of the Encircle Forms system
  • Assist in writing training documentation for creating fillable and accessible forms/documents
  • Track and report progress 

What You’ll Bring:

You have exceptional time management skills, good judgment and the ability to work independently with minimal supervision.  While the platform requires you to follow a standard to ensure consistent look and feel you are able to collaborate with the customer to creatively translate their business needs into a standard format.  Preference will be given to candidates who have proven ability to produce high-quality digital outputs in a fast-paced work environment under time constraints.


  • Experience in a digital environment and able to work remotely with reliable internet connection. 
  • Must possess excellent computer skills with above average knowledge of Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite (Gmail, Drive, Google Docs, Google Sheets) and Adobe
  • Must be proficient in Business English and possess good organizational and time management skills.
  • Must possess excellent communication, grammar and spelling skills.
  • Performs other duties as assigned which are directly related to the major responsibilities of the job.


Reporting

This position reports to the leader of Customer Enablement  


Encircle is an equal opportunity employer that does not unlawfully discriminate against any employee or applicant based on race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, gender identity, gender expression, creed, sex, sexual orientation, age, record of offences, marital status, family status or disability. Encircle is committed to a fair and inclusive work environment. We will endeavour to accommodate the needs of qualified applicants in all parts of the hiring process.

 

At Encircle, we VALUE the team we’re building!

  • Define your own BALANCE - we want our team to take the time they need with flexible work arrangements, and self-managed vacation time, so they're well-rested and energized.
  • Work where you WORK BEST - we invest in creating both a comfortable work-from-home environment for our employees with the flexibility to join us in our co-working space (collaboration hub) in downtown Kitchener.
  • We are PEOPLE-FOCUSED and our success is achieved through a culture of collaboration, trust and transparency.
  • Choose your path and we’ll support your continued GROWTH along the way.
  • Your personal WELL-BEING is important to us and we’ll provide the support you need to bring your best self to work every day. 

Thank You

Your application was submitted successfully.

  • Location
    Kitchener, Ontario
  • Department
    Forms
  • Employment Type
    Full-Time