Customer Support Representative
Location: Remote during COVID - Kitchener, ON
WHO WE ARE
Encircle is the leading provider of real-time documentation and productivity tools for the insurance and restoration industries. We’re transforming the way property and casualty insurance claims are handled, by connecting all parties involved in the claims process on one easy-to-use platform. Our success is driven by our strong leadership team and exceptional employees. Located in downtown Kitchener, we are looking for hard-working, motivated people to lead the way with us.
WHO WE ARE LOOKING FOR
We're looking for a friendly, cool and collected, tech-savvy Customer Support pro to help us provide game-changing results and directly impact the day-to-day business of some of the largest brands in the restoration and insurance industries.
WHAT YOU’LL BE RESPONSIBLE FOR
YOUR BACKGROUND AND EDUCATION
HOURS OF OPERATIONS
Rotating shifts Monday – Friday 8:30 AM – 6:00 PM
Rotating On Call Hours Monday - Friday Evenings and Weekends
WHO YOU WILL BE REPORTING TO
The Customer Support Representative will report to the Director, Customer Success
Encircle is an equal opportunity employer that does not unlawfully discriminate against any employee or applicant based on race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, gender identity, gender expression, creed, sex, sexual orientation, age, record of offences, marital status, family status or disability. Encircle is committed to a fair and inclusive work environment. We will endeavour to accommodate the needs of qualified applicants in all parts of the hiring process.
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